Foreign exchange and money transfers across Uganda

+256 766 331 865WhatsApp +256 709 900 629
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International money transfer

Transfast

Receive and manage Transfast transfers with practical counter help.

Transfast customers can visit any Virah branch for transfer verification and clear guidance on the details needed to complete a transaction.

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Plan your visit

Start with the right Virah branch.

Every advertised service is available at every Virah branch. The team will guide you clearly through current transaction requirements.

Call Virah+256 766 331 865Across UgandaView all branches

Quick answers before you travel

The essentials, at a glance.

ID requiredBring a valid original photo ID
Can I receive?Yes — ask the branch to verify your details
Which branch?Every advertised service is at all 12 branches
AvailabilityEvery day, including public holidays
What to bringValid original photo ID and the transfer/reference number. Sender details may also be required.
+256 766 331 865Find a branch

At a glance

How Virah can help

Straightforward branch assistance for the service you need, with current documents and transaction details explained before you transact.

01

Transfer verification

02

Straightforward collection

03

Every Virah branch

Before you travel

Prepare in three simple steps

Requirements can vary by transaction. These steps help the branch guide you without guessing about documents, charges or processing times.

  1. Start at your nearest branch

    Transfast is available at every Virah branch. Tell the team the country and transaction you need.

  2. Describe the help you need

    Tell staff what you need to do and which country is involved so they can guide you.

  3. Follow the branch guidance

    The branch will explain the current transaction information and documents required before you visit.

Safety, compliance, complaints and FAQsOpen the full guidance

Provider-specific checklist

What to carry before you visit.

Requirements can change by service, amount, destination and risk checks. Bring originals and call the branch when anything is unclear.

Transfast is available at every Virah branch. Current corridor and compliance requirements can vary by transaction.

01

Before visiting

Do not rely on old Transfast instructions or reference formats.

  • Name the sending country and service required when you arrive.
  • An original, valid government-issued photo ID. Common examples are a Uganda National ID, passport, or valid alien/refugee/residence document; the provider and transaction determine what is accepted.
  • Keep the sender's receipt and transfer/reference details private.
  • Ask staff to confirm the current operator, payout status and exact required documents.

Safe branch use

Four checks before money moves.

  1. 01

    Use a listed branch

    Every advertised Virah service is available throughout the branch network. Use a listed counter and do not hand cash to someone who approaches you outside it.

  2. 02

    Protect secrets

    Never reveal a PIN, OTP, account password or full card security details. Enter secret credentials yourself.

  3. 03

    Check every detail

    Read back the name, number, amount, currency, rate and any fee before authorising. Stop if anything is different.

  4. 04

    Keep the receipt

    Wait for the official receipt, SMS or reference and keep it until the transaction and any complaint are fully resolved.

Questions before the counter

Frequently asked questions.

These answers use official provider or regulator guidance and explain transaction requirements without making up rates, fees or processing times.

01Is Transfast still part of Mastercard?

Mastercard announced its acquisition of Transfast in 2019. Virah offers Transfast at every branch; the provider still determines corridor and transaction requirements.

02Which reference number should I bring?

Use only the current transaction reference supplied by the sender or operator. Staff can confirm the current format when you arrive.

03Can the site promise a payout time?

No. Current corridor, provider and compliance checks affect timing.

04What should I do if instructions conflict?

Pause the transaction and contact Virah using the phone or WhatsApp details on this site. Do not pay an extra fee requested through an unofficial channel.

BoU

Verified company-level record

Bank of Uganda supervision.

Foreign Exchange BureauFXB 237Money RemitterMR 73

Checked against the Bank of Uganda supervised-institutions data on 13 July 2026. FIA also lists Virah Forex Bureau Ltd as an accountable money/currency changer.

Check Bank of Uganda Check FIA registry

Problems, fraud or complaints

Keep the proof. Escalate in order.

  1. 1. Contact VirahUse your receipt or reference and explain what happened.
  2. 2. Contact the providerAsk Virah for the current Mastercard/Transfast escalation channel attached to your specific transaction.
  3. 3. Contact Bank of UgandaToll-free 0800 144 044 or info@bou.or.ug for public feedback and regulatory guidance.
  4. 4. Report suspected crimeContact the provider promptly and report suspected fraud to police.
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Rates, fees and timing: Website rates, estimates, fees, limits, payout currency and timing are indicative until confirmed for your transaction. Compliance checks, cash/float, market conditions and provider systems can change the final outcome.

Official sources reviewed:Mastercard acquisition of TransfastBank of Uganda supervision

Ready when you are

Confirm the details with Virah.

Choose a convenient branch or contact the team for current transaction guidance.

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