Foreign exchange and money transfers across Uganda

+256 766 331 865WhatsApp +256 709 900 629
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Everyday payments

Banking services

Deposit funds and make selected payments from a Virah branch.

Available at every Virah branch: bank deposits and selected tax, school-fee, bill and utility payments. Staff will guide you to the right channel.

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Plan your visit

Start with the right Virah branch.

Every advertised service is available at every Virah branch. The team will guide you clearly through current transaction requirements.

Call Virah+256 766 331 865Across UgandaView all branches

Quick answers before you travel

The essentials, at a glance.

ID requiredBring a valid original photo ID
Can I receive?Deposits and supported payments are available
Which branch?Every advertised service is at all 12 branches
AvailabilityEvery day, including public holidays
What to bringThe correct account, customer or payment reference and a valid original ID when required.
+256 766 331 865Find a branch

At a glance

How Virah can help

Straightforward branch assistance for the service you need, with current documents and transaction details explained before you transact.

01

Bank deposits

02

Taxes and school fees

03

Bills and utilities

Before you travel

Prepare in three simple steps

Requirements can vary by transaction. These steps help the branch guide you without guessing about documents, charges or processing times.

  1. Know the payment or deposit you need

    Tell staff the bank, biller or payment category so they can guide you to the right channel.

  2. Check the account or reference details

    Keep the relevant account, customer or payment reference information ready and verify it carefully.

  3. Bring the correct references

    Banking and payment services are available at every Virah branch. Bring the correct account or payment reference.

Safety, compliance, complaints and FAQsOpen the full guidance

Provider-specific checklist

What to carry before you visit.

Requirements can change by service, amount, destination and risk checks. Bring originals and call the branch when anything is unclear.

Banking services are available at every Virah branch. Bring the correct bank, account or payment reference for the transaction you need.

01

For a deposit, payment or supported bank service

Never hand an agent your PIN or one-time password.

  • The correct bank, account, customer, bill or payment reference.
  • An original, valid government-issued photo ID. Common examples are a Uganda National ID, passport, or valid alien/refugee/residence document; the provider and transaction determine what is accepted.
  • Your registered phone or bank card if the bank's process requires it.
  • Cash for the transaction and any bank-published charge; verify the details before authorising.

Safe branch use

Four checks before money moves.

  1. 01

    Use a listed branch

    Every advertised Virah service is available throughout the branch network. Use a listed counter and do not hand cash to someone who approaches you outside it.

  2. 02

    Protect secrets

    Never reveal a PIN, OTP, account password or full card security details. Enter secret credentials yourself.

  3. 03

    Check every detail

    Read back the name, number, amount, currency, rate and any fee before authorising. Stop if anything is different.

  4. 04

    Keep the receipt

    Wait for the official receipt, SMS or reference and keep it until the transaction and any complaint are fully resolved.

Questions before the counter

Frequently asked questions.

These answers use official provider or regulator guidance and explain transaction requirements without making up rates, fees or processing times.

01Can Virah approve a bank account or loan?

Not under ordinary agent-banking authority. Approval remains with the principal bank.

02Should I transact if the system is offline?

No. A valid agent transaction should be processed through the authorised system and produce the bank's receipt or reference.

03Can the agent ask for my PIN or OTP?

No. Enter secret credentials yourself and shield the keypad or phone. Bank or agent staff should not know them.

04Which partner banks are supported?

Virah offers its advertised banking services at every branch. Staff will identify the appropriate current bank channel and agent process for your transaction.

BoU

Verified company-level record

Bank of Uganda supervision.

Foreign Exchange BureauFXB 237Money RemitterMR 73

Checked against the Bank of Uganda supervised-institutions data on 13 July 2026. FIA also lists Virah Forex Bureau Ltd as an accountable money/currency changer.

Check Bank of Uganda Check FIA registry

Problems, fraud or complaints

Keep the proof. Escalate in order.

  1. 1. Contact VirahUse your receipt or reference and explain what happened.
  2. 2. Contact the providerKeep the bank-branded receipt, complain first to Virah and the principal bank, then use Bank of Uganda channels if unresolved.
  3. 3. Contact Bank of UgandaToll-free 0800 144 044 or info@bou.or.ug for public feedback and regulatory guidance.
  4. 4. Report suspected crimeContact the provider promptly and report suspected fraud to police.
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Rates, fees and timing: Website rates, estimates, fees, limits, payout currency and timing are indicative until confirmed for your transaction. Compliance checks, cash/float, market conditions and provider systems can change the final outcome.

Official sources reviewed:Uganda Agent Banking RegulationsBank of Uganda supervision

Ready when you are

Confirm the details with Virah.

Choose a convenient branch or contact the team for current transaction guidance.

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