Foreign exchange and money transfers across Uganda

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International money transfer

MoneyGram

Move money internationally with MoneyGram reference-number support.

Bring your MoneyGram reference details to any Virah branch for a fast, clearly guided send or receive experience.

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Plan your visit

Start with the right Virah branch.

Every advertised service is available at every Virah branch. The team will guide you clearly through current transaction requirements.

Call Virah+256 766 331 865Across UgandaView all branches

Quick answers before you travel

The essentials, at a glance.

ID requiredBring a valid original photo ID
Can I receive?Yes — ask the branch to verify your details
Which branch?Every advertised service is at all 12 branches
AvailabilityEvery day, including public holidays
What to bringValid original photo ID and the transfer/reference number. Sender details may also be required.
+256 766 331 865Find a branch

At a glance

How Virah can help

Straightforward branch assistance for the service you need, with current documents and transaction details explained before you transact.

01

Reference-number collection

02

Fast global transfers

03

Red-lane branch support

Before you travel

Prepare in three simple steps

Requirements can vary by transaction. These steps help the branch guide you without guessing about documents, charges or processing times.

  1. Tell us whether you are sending or receiving

    MoneyGram is available at every Virah branch, and staff can guide you through the transaction.

  2. Keep the supplied details ready

    Have any transfer information provided to you available, without sharing it publicly or on social media.

  3. Check the current requirements

    Contact the branch before visiting so staff can explain what is needed for your transaction.

Safety, compliance, complaints and FAQsOpen the full guidance

Provider-specific checklist

What to carry before you visit.

Requirements can change by service, amount, destination and risk checks. Bring originals and call the branch when anything is unclear.

MoneyGram is available at every Virah branch. Document and compliance requirements can vary by transaction.

01

To receive cash

The receiver name must exactly match the identity document.

  • An original, valid government-issued photo ID. Common examples are a Uganda National ID, passport, or valid alien/refugee/residence document; the provider and transaction determine what is accepted.
  • The transfer reference number supplied by the sender.
  • The sender's name and expected transfer details.
  • Proof of address if the provider or compliance check requests it.
02

To send money

Destination and payout method affect the information required.

  • An original, valid government-issued photo ID. Common examples are a Uganda National ID, passport, or valid alien/refugee/residence document; the provider and transaction determine what is accepted.
  • The receiver's full legal name and destination.
  • Amount plus applicable fees.
  • Bank account or mobile-wallet information when that payout method is selected.

Safe branch use

Four checks before money moves.

  1. 01

    Use a listed branch

    Every advertised Virah service is available throughout the branch network. Use a listed counter and do not hand cash to someone who approaches you outside it.

  2. 02

    Protect secrets

    Never reveal a PIN, OTP, account password or full card security details. Enter secret credentials yourself.

  3. 03

    Check every detail

    Read back the name, number, amount, currency, rate and any fee before authorising. Stop if anything is different.

  4. 04

    Keep the receipt

    Wait for the official receipt, SMS or reference and keep it until the transaction and any complaint are fully resolved.

Questions before the counter

Frequently asked questions.

These answers use official provider or regulator guidance and explain transaction requirements without making up rates, fees or processing times.

01Which IDs does MoneyGram mention?

MoneyGram's cash-pickup help lists a passport, national ID or residence permit as examples of valid photo ID. Country and agent rules can add requirements.

02What must match exactly?

The receiver's name on the transfer must match the legal name on the presented ID.

03Should I share the reference number?

Share it only with the intended receiver and trusted support staff when needed. Do not post it publicly.

04How do I report a scam?

Contact MoneyGram promptly, especially if the transfer has not yet been collected, and keep the receipt and reference.

BoU

Verified company-level record

Bank of Uganda supervision.

Foreign Exchange BureauFXB 237Money RemitterMR 73

Checked against the Bank of Uganda supervised-institutions data on 13 July 2026. FIA also lists Virah Forex Bureau Ltd as an accountable money/currency changer.

Check Bank of Uganda Check FIA registry

Problems, fraud or complaints

Keep the proof. Escalate in order.

  1. 1. Contact VirahUse your receipt or reference and explain what happened.
  2. 2. Contact the providerUse MoneyGram's support and fraud-reporting forms for provider-specific escalation.
  3. 3. Contact Bank of UgandaToll-free 0800 144 044 or info@bou.or.ug for public feedback and regulatory guidance.
  4. 4. Report suspected crimeContact the provider promptly and report suspected fraud to police.
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Rates, fees and timing: Website rates, estimates, fees, limits, payout currency and timing are indicative until confirmed for your transaction. Compliance checks, cash/float, market conditions and provider systems can change the final outcome.

Official sources reviewed:MoneyGram cash-pickup requirementsMoneyGram international FAQMoneyGram fraud and safety

Ready when you are

Confirm the details with Virah.

Choose a convenient branch or contact the team for current transaction guidance.

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